Product help
Select “Product or account support” and include the page or job ID, what you expected, and what happened.
Help center
Skrado Support
Get help with workspace setup, product behavior, account access, data requests, and security concerns. Include enough context to investigate, but never submit a password, session cookie, API key, government ID, or unnecessary seller data.
Submit a support request
Submitting this form records a request in Skrado for review. It does not send an email or guarantee a response time. Supply at least one reply method.
Choose the right request type
Account access
Include your work email, organization, and a safe callback method. Never submit your password or login link.
Security
Select “Security concern” and follow the security reporting instructions. Start the message with “URGENT ACCOUNT SECURITY” for suspected active compromise.
Privacy or data
Select “Privacy or data request” for access, correction, export, deletion, or retention questions. Identity and organization authority may be verified.
Plans or closure
Owners can record plan-change, cancellation, or reactivation requests in the account area. Use this public form if you cannot sign in. Activation and invoicing are handled manually; Skrado does not charge a card.
Onboarding
Select “Plans or onboarding” and provide truck count, users, market, current system, and a description—not a full export—of the data you want to bring over.
Response targets
These are good-faith business-hour targets for supported production customers, not guaranteed service levels. A signed order or service-level agreement may provide different commitments.
| Severity | Example | Initial response target | What to include |
|---|---|---|---|
| Critical | Confirmed cross-organization data exposure, active account compromise, or the production service unavailable for all users. | Within 4 business hours | Select “Security concern” and begin with URGENT ACCOUNT SECURITY or Critical outage; include time, scope, and a safe contact. |
| High | A core workflow is blocked for an organization and no reasonable workaround exists. | Within 1 business day | Include organization, user role, affected records, browser, and reproduction steps. |
| Normal | How-to questions, isolated errors with a workaround, import planning, plan, or account requests. | Within 2 business days | Describe the outcome you need and your preferred response method. |
What support covers
- Account access, organization setup, roles, and supported browser troubleshooting.
- Lead, quote, dispatch, driver offer, job status, buyer comparison, export, and settings workflows.
- Reproducing product defects and identifying safe workarounds.
- Small-sample data-import assessment and onboarding scope.
- Security, privacy, retention, export, and account-closure routing.
What support does not provide
- Police, emergency, towing, roadside, rotation-list, legal, tax, insurance, title, appraisal, or compliance advice.
- Verification that an incident can be approached, a tow is authorized, a vehicle has clear title, a quote is profitable, a driver ETA is accurate, or a buyer will honor a price.
- Custom integrations, automated imports, multi-location administration, 24/7 monitoring, or roadmap features unless agreed in writing.
- Support for shared credentials, unsupported modifications, unlawful use, or third-party services outside Skrado's control.
Data export, deletion, and account closure
- An authorized organization owner uses the account controls to record the request. If sign-in is unavailable, submit this page’s form with the account email and the appropriate request type.
- Skrado verifies identity, organization authority, requested scope, and whether any active security or legal hold affects the request.
- We confirm available export format, closure timing, retention exceptions, and when access will end.
- The customer downloads and validates any export before the confirmed closure date.
The account area records cancellation and reactivation request state; an authorized operator reviews the request and confirms its effective date. Account deletion is not guaranteed to remove data immediately from backups or override documented legal retention. See the Privacy Notice.
Helpful request details
- Organization name, your account email, user role, and affected page.
- Approximate date/time with time zone, record or job ID, and exact error text.
- Steps to reproduce and whether another authorized user sees the same issue.
- Browser and device type. If a screenshot is requested later, redact unrelated names, phones, VINs, addresses, tokens, and keys.
Email fallback unavailable
The primary durable channel is the recorded form above. Skrado does not currently publish an email address because production mail routing has not been established or tested. No public phone line or public status page is currently published. Before a closed-beta client is invited, the signed launch record must name a staffed out-of-band escalation contact and the client must test it.